The Mobile Authenticator Setup page will be displayed. Once you have set up GAuth web-based authenticator you must use this each time you log in to DAE. If you do not have a smartphone you can use GAuth web-based authenticator, from any browser, to activate your DAE account. Paste or type the 6-digit code (without the space between the numbers) into the text box on the Mobile Authenticator Setup screen.Copy or make a note of the 6-digit code that appears in Authy.Keep the token length as ‘6-digit’ (default).Choose a colour, for example ‘Generic Black’.Give the account a name, for example ‘DAE’.Return to Authy and enter the 30-digit code.If you cannot copy it make a note of the code. Go back to the Mobile Authenticator Setup page.Enter the 6-digit code you have received.Select how you would like to receive your verification code.Select your country from the drop-down menu.The Twilio Authy Account Setup screen will display on your desktop. Select your operating system from the drop-down menu.Visit the Authy website to download the desktop app.If you continue to experience issues, please contact the National Service Desk by email at. Please contact your local IT team and request them to ‘whitelist’ the following URL: Note: If you see a blank page when accessing DAE it is likely due to web permission restrictions. The Mobile Authenticator Setup screen will be displayed. Go to the DAE log in page on your desktop.Once you have set up Authy Desktop you must use this each time you log in to DAE. If you do not have a smartphone, or you do not want to use your smartphone, you can use the Authy two-factor authentication app on your desktop computer to activate your DAE account. You have now completed setting up your two-factor authentication. Wait for the countdown to begin at 30 seconds to give yourself enough time. For example, you would type in 510761 as shown in the example below. Enter the code on your smartphone (without the space between the numbers) into the text box on your screen.Return to the Mobile Authenticator Setup screen on your computer. You will know that the QR code has been read successfully as the page will change to display the authentication code. The QR code will read automatically without any buttons being pressed and a 6-digit code will be displayed on your smartphone.If the QR code will not scan, please see the I am unable to scan the QR code for Google Authenticator sub-section in Troubleshooting. Point your camera towards the QR code displayed on the Mobile Authenticator Setup screen on your computer screen.Please note the following screenshots may vary depending on your smartphone. Open Google Authenticator on your smartphone.Go to the App Store on your smartphone. This is especially the case where traffic based on port numbers is separated across different proxy servers. Sites using proxy servers may need to add a proxy exception for the service for the connection to be successful. The following URLs must be allowed (whitelisted) through your organisation’s firewall: If your organisation has firewalls set up you may be requested to click through warnings in your browser. This port is used to establish the secure connection via a web browser. The network port 443 (TCP outbound) will be required to be open on both your local PC firewall (if enabled) and on your network firewall. The mobile and tablet browsers that we support are: The desktop browsers that we support are:
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